Patient Safety & Product Complaints

Your health and safety are our top priority. Understanding adverse events and how to report them.

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Adverse Drug Reaction (ADR)

A response to a drug, which is noxious and unintended, and which occurs at doses normally used in humans for prophylaxis, diagnosis, or therapy of disease, or for the modification of physiological function.

Adverse Event (AE)

Any untoward medical occurrence in a patient or clinical investigation subject administered a pharmaceutical product and which does not necessarily have to have a causal relationship with this treatment.

Serious Adverse Event (SAE)

A serious adverse event or reaction is any untoward medical occurrence that at any dose:

Results in death
Results in life-threatening condition
Requires inpatient hospitalisation, or prolongation of existing hospitalisation
Results in persistent, or significant disability/incapacity
Congenital anomaly
Required intervention to prevent permanent impairment or damage

Report a Complaint

Please fill out the form below to report any adverse events or product complaints. All fields are required.

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Complaint Details *

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